Clinical disclaimer

Last updated 3 October 2026

Important: Recoup is practice-management and documentation software, not a medical device. AI-drafted notes and letters are drafts. Recoup lodges claims and invoices with ACC only when you tell it to, and it cannot guarantee that ACC will accept, approve or pay them.

Practitioner responsibility

The treating practitioner is responsible for reviewing, editing and approving every clinical note, letter, claim and document before it is saved to the clinical record or sent to ACC, a referrer, an employer or a patient. Recoup's checks and drafts help; they do not replace your professional judgement.

1. Not a medical device

Recoup is not a medical device, diagnostic aid or clinical decision-support system. It does not:

give clinical recommendations, diagnoses or treatment advice;
judge whether a treatment is clinically appropriate;
replace the judgement of the treating practitioner.

Diagnosis code search (SNOMED and Read codes) finds codes from ACC's published tables. Choosing the right code for your patient is a clinical decision that stays with you.

2. AI-drafted notes and letters

AI can be wrong. A draft may misunderstand, leave out or misstate what was said. Read every draft in full before saving or sending it.
Dictation can mishear. Browser speech recognition can get clinical terms, names and numbers wrong. Check the transcript as well as the draft.
It only knows what it is given. Recoup asks the AI to write only what was said or entered, but it cannot check clinical facts.
A draft is not a record. It becomes part of the clinical record only when the practitioner saves it as their own.

3. ACC claims, invoices and documents

The practitioner and the practice remain responsible for:

the accuracy and completeness of every ACC45, ACC32, document and invoice lodged through Recoup;
billing the right claim, service code, duration and provider number for treatment that actually took place;
meeting ACC's requirements under your agreements, contracts and the relevant provider guidance.

Recoup highlights missing fields and blocks things it knows ACC will refuse. Passing those checks does not mean ACC will accept a claim, approve treatment or pay an invoice, and ACC can review, decline or recover payments after the fact.

4. Money figures

Payment, ageing, earnings and report figures are calculated from what ACC, Cliniko and your practice's own entries tell Recoup. They are a working tool, not accounting or tax advice. Check them against your own records before relying on them for contractor payments, GST returns or financial decisions.

5. Patient consent

The Health Information Privacy Code 2020 expects patients to know how their information is collected and used. Before dictating a session for an AI-drafted note, tell the patient and get their agreement, and record that in the notes. ACC's own patient declaration must be read and answered before an ACC45 is lodged — Recoup shows ACC's wording and records the answers, but making sure the patient understood it is the practitioner's responsibility.

6. Your professional obligations

Using Recoup does not change your obligations under:

your responsible authority's code of conduct and standards;
the Health Practitioners Competence Assurance Act 2003;
the Privacy Act 2020 and the Health Information Privacy Code 2020;
your ACC agreements, contracts and provider requirements.

If your professional body or ACC sets documentation requirements, make sure what you save in Recoup meets them, and add to it where it does not.

7. Questions

Email support@recoup.nz. See also our Terms of use and Privacy policy.