Recoup covers the whole ACC workflow for a Cliniko practice — ACC45s, ACC32s, invoices and payments, sent straight to ACC — and then the money side that no ACC add-on shows you.
Cliniko holds your private and surcharge billing. ACC and accredited employers pay you somewhere else entirely. Until now nothing put them together. Recoup combines every payer, so you can see what the practice really earned this week or this month, and everything still owed.
The full coded ACC45, lodged with ACC at the press of a button — no re-typing into a portal.
Your team tags each visit with its claim as they go. You review what's ready and send the batch to ACC in one click — from the appointment book itself.
Remittances are pulled from ACC and matched to your invoices line by line. Every unpaid visit says what to do next.
ACC, accredited employers and patient billing, added up — by clinic, by practitioner, by month. Two counting bases, both stated on the page, so the numbers reconcile with Cliniko and with your accountant.
The clinical side of the visit is built in too, so your practitioners spend less time typing and more time treating.
Start a session, talk as you treat, and Recoup drafts the treatment note under your own Cliniko template's headings — then saves it straight into Cliniko, filed under you.
Say what the letter needs to say and Recoup drafts it — to a GP, a specialist, imaging, an employer or the patient — on your clinic's letterhead with your signature block.
A link on your intake form — or your reception iPad — lets patients fill in their side of the ACC45 before they're seen. It lands as a draft for the practitioner to check and lodge.
One plan, every feature — nothing here is an add-on.
Patient, claim, injury, details, declaration — a progress bar, a claim summary beside it, and only the steps still needing something.
Check cover by claim number or by NHI and date of birth, and import an existing claim with its diagnosis in one press.
Day, week and month in soft visit colours, a practitioner picker, and the claim tagged on each visit.
Every claim's allowance counted live, with nearly-used and expiring claims flagged and the ACC32 one tap away.
Recoup asks ACC about unpaid invoices every night and rechecks claims on hold, so the morning starts with answers.
One panel for any unpaid visit: ACC's reason in plain words and the fix beside it — bill the employer, re-invoice, email ACC, or write it off.
Employer invoices built from the appointment book with their own reference numbers, emailed as a PDF, and chased with everything else.
Email every overdue employer or patient invoice from Money owing, each with its PDF attached.
Income by clinic, practitioner and month across every payer, plus caseload insights by injury, age and gender.
Each contractor's share on the basis they bill you on — money received or work done — with buyer-created invoices.
Post a note to the whole team or a few people, right on their home screen.
A built-in assistant answers your team's questions with screenshots, and passes anything else to a person.
Bring your claim history, invoices and payment records across, so in-flight treatment carries on.
Practitioners tag claims on a phone between patients; reception runs the practice from an iPad.
Hosted in Sydney, a private database per practice, and every ACC exchange on record.
Recoup runs every day in a busy multi-site physiotherapy practice, and we're opening it up to more clinics. One plan, everything included, 30-day free trial.
